CRT Report for IT Pros - Winter 2005


Welcome to the CRT Report. Many of you indicated you enjoy our new format, it features color, graphics, polls and recordings. Trying new methods is one example of CRT's mission to explore and explain new technologies while stripping away hyperbole.

Look for CRT at the upcoming Association Executives Institute in Vancouver. Once again, we'll be providing wireless internet access for attendees. Contact us at  info@crt.realtors.org

  INSIDE THIS NEWSLETTER
 The Lesswing Letter Print

The Center for REALTOR® Technology is looking forward to another exciting year serving the technology needs of the REALTOR® community. The publicity surrounding our 2004 efforts made many more IT professionals aware of the valuable assistance CRT can provide in meeting the technology demands of their brokerage and MLS clients. Increased recognition also helped us build our volunteer base of software developers so that CRT can create more real-estate specific products. Our project work is very diverse, and there’s always something challenging to tackle. If you’d like to get involved, drop me a line at mlesswing@realtors.org 

 

In 2005, CRT will continue to fine-tune successful programs such as REALTOR® Secure. This innovative program helps you analyze vulnerabilities in your technology systems that could lead to the exploitation of valuable business or customer information. Now, with further improvements that simplify the program and pricing options, even more companies can easily implement REALTOR® Secure. REALTOR® Secure is now aligned with the National Institute of Standards and Technology, a federal agency that sets standards for a wide variety of devices and programs. This alliance will give real estate the benefit of work done by other industries and the federal government as we wrestle with the data security issue.

 

To expand our opportunities to talk about technology issues with industry leaders, I and CRT staff members will be attending many state and local board functions this year. A list of upcoming events in which we’ll participate can be found at http://www.realtor.org/crt. We will also continue to participate in industry-wide events such as Real Estate Connect, sponsored by Inman News, and the Council of MLS.  

 

We will continue to support and improve our most popular existing offerings such as the Variman RETS server, the Retriever Web application for rapid listing display, the NoScrape program to protect listings, and the ReCAPTCHA data security product. Enhancements and updates to many existing programs are posted on the technical CRT Web site at http://www.crt.realtors.org/crtprojects.html

 

Based on feedback and discussions with members and their IT staffs, CRT will also be adding several new projects to our lineup including Policy Page, an application to automate the Web site review process for associations checking compliance with MLS display policies and a new suite of MS Office desktop tools that will help REALTORS® gather and analyze data effectively. Look for more details on these project in the spring CRT newsletter.

 

Thank you all for your support last year. This year’s achievements would not have been possible without your input and feedback. I’m confident that CRT will continue to help you help the real estate industry achieve the greatest benefits from technology in 2005.

 

Mark Lessing  mlesswing@realtors.org  

Vice President, Center for REALTOR Technology

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 Targeting the Paperless Transaction Print

Future Innovations

 

The Challenge: Encouraging all segments of the real estate industry to maintain an ongoing dialog on the standards necessary to create industrywide transaction management solutions.

 

The CRT Solution: During 2005, CRT will assume a new, more visible role in NAR's efforts to simply the real estate transaction. To do so, CRT will reach out to all segments of the real estate technology industry in a variety of ways.

 

As a first step, CRT recently sponsored and participated in the Transaction Management track at the Inman Real Estate Connect conference in New York City. During these sessions, representatives of many transaction stakeholders—title companies, brokerages, and lenders—discussed the business architecture and standards that will be necessary for successful online transactions. Participants shared what they have achieved, and what remains to be done, before the paperless real estate transaction becomes a reality.

 

Participants agreed that integration and simplicity will be essential elements of any workable transaction management platform. They acknowledged that while one, definitive system is unlikely, there is a need for defined standards that can be shared by multiple vendors. Currently, RETS and MISMO provide some of the needed pieces for a standard. But additional technical standards will be necessary for a complete transaction interchange. This gap creates an opportunity for CRT to play an important role and assist the various stakeholders in arriving at workable solutions.  NAR recently invested $1.2 million toward developing a REALTOR®-centric transaction management platform for both the real estate industry and other related industry service providers. For more information on the project, go to http://www.rebt.com

 

CRT's participation in this conference is just one example of the technology outreach we perform.  As NAR's technology group, CRT can assist you in reviewing, selecting, and implementing new technologies for your company or MLS. The outreach program also gives you support as you implement advanced technologies such as RETS servers, VoIP, or new techniques for preventing data piracy.

 

Learn More:

For information on the CRT outreach program and the events where CRT is participating, go to: http://www.realtor.org/CRTWeb.nsf/pages/CRToutreach?OpenDocument, or send an e-mail to info@crt.realtors.org. For more information on the Inman conferences, go to: http://www.inman.com.

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 Seamless Electronic Lead Notification Print

Current Solutions

 

The Challenge: Improving agent response time to often-ignored Internet-based leads.

 

The CRT Solution: Messenger, an innovative event based notification system that forwards e-mail requests into voice-based notification - automatically.

 

Messenger consists of the three integrated components—an Asterisk PBX, XUB software developed by CRT, and a listings Web site maintained by an MLS or brokerage.

 

Asterisk (http://www.asterisk.org ) is a complete, software-based, open-source private branch exchange that can run using almost any standards-based telephony equipment. The free Asterisk software uses VoIP technology running on a Linux operating system to route calls over the Internet as well as through a traditional phone system. This flexibility enables calls received from Internet leads to be forwarded to an agent’s desk or cell phone. Asterisk can also serve as the central telephone system for a small, 20-to-30 person office.

 

The XUB software developed by CRT acts as the glue that joins the Asterisk software PBX to a listings Web site. The listings Web site sends an HTTP post request to the XUB software that includes the phone number to be called and the message to be read. This software is written in Java and completely open-source.

 

To implement a Messenger solution at your organization, you’ll need a PC to act as the Messenger server (approximate cost $600), a copy of the Linux operating system (download free at http://www.linux.org ), and a specialized modem card that can signal the PSTN to place the call. (approximate cost $200.) After the Asterisk server is installed and configured, the free, open-source XUB software must be installed on the server. To download a copy of XUB, go to http://www.crt.realtors.org/projects/messenger/index.html

 

Installing the hardware and software components requires some level of technical expertise. But once your project is complete, you’ll have a lead-notification system accessible to even the most low-tech agents.

 

Learn More: To read more about the Messenger project, click here. http://www.crt.realtors.org/projects/messenger/index.html

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 Take the 2005 MLS Technology Survey and Win an iPod Print

To better understand your technology needs and focus CRT research, we request your input!  Please complete a short survey about MLS technology and win an iPod! http://survey.crt.realtors.org/crt/2005MLSTech.html

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 Tailoring Data with RETS Print

Current Solutions 

 

The Challenge: Finding a time- and cost-effective way to slice listing data in ways to meet the different needs of IDXs, VOWs, and newspaper listing Web site feeds.  
 

The CRT Solution: The new Variman server from CRT. What sets this second-generation RETS application server apart is its business rules support. Business rules can be used by MLSs to limit the number of listings shown on a given site as well as the number of data elements visible for each listing. The rules you enter are applied to the results of queries that limit results beyond the facilities of the RETS standard. Rules let users take advantage of data contained in in-house databases if they were developed with SQL syntax. Variman also has improved performance characteristics thanks to the removal of a data abstraction layer between the DMQL interpreter and the SQL database. Full documentation is included.  

 

The growing desire of individual agents to show particular listings on their Web sites has also prompted CRT to release an enhanced version of its Retriever software. Retriever was originally designed as a Web-based utility that allowed brokers or salespeople to display specific listings on their Web sites without obtaining the entire data feed from an MLS. However, Version 1 did not give users the capability to search for particular listings. Now in Version 2.0 Retriever can auto-detect RETS server capabilities and issue simultaneous queries to multiple MLS sites, even if the MLS sites do not support RETS Standard Names. The new version also allows consumers to enter queries and search for listings that meet their criteria. Retriever is configured with a GUI-based administration mode and comes with full documentation for easy installation.

 

Learn More:

For more on Variman http://www.crt.realtors.org/projects/rets/variman 

For more on Retriever http://www.crt.realtors.org/projects/rets/retriever/index.html

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 Building Bettter Passwords Print

Best Practices

 

The Challenge: Finding ways to create effective passwords that foil hackers but are easy to remember.  

 

The CRT Solution: The first-ever CRT Best Practices section, loaded with simple, yet sophisticated, tips on choosing better passwords.

 

You’ve heard it all before.  Don’t use personal information that’s easy to access—your mother’s maiden name or even worse, your own name. Make your password at least 8 characters, combining numbers and letters. Change your password frequently. And never write your password down.  Sounds smart.

 

Then reality sets in. You either give up and hope that hackers don’t find you, or you spend your life hitting the “Forgot My Password” button on Web sites.

 

Now there’s a better way. Try these easy options for creating hacker-resistant passwords. For an additional list of Password Dos and Don’ts, use this link to the CRT best practices web page.

 

Password Strategies

 

Method 1: License plate. Take a phrase and squeeze it into eight letters as if you wanted to put it on a vanity plate. The easiest way is to leave out the vowels and compress multiple letters that create one sound (here the ck) into one letter with the same sound.

 

Ex.       Computers rock becomes cmptrsrk

 

Method 2: Acronym. Create a password by making an acronym out of the initial letter of each word in an easily remembered phrase.

 

Ex.       Most people enjoy mustard and relish on hotdogs would translate into  mpemaroh.       

 

Method 3: Interleaving. Combine two easily remembered words or a word and a number.

 

Ex.       Orwell and his most famous book, 1984, would give you 1or98we4ll.

 

Notice here that the numbers are interleaved around the letter, making the password more difficult to guess. You won’t get confused if you always use the same pattern for interleaving, such as one number, then two letters, then two numbers, etc. 

 

The next step in interleaving is to mix upper- and lower-case letters, numbers, and/or symbols into your letter-based password. Some passwords actually require a combination of letters and numbers, and even when it isn’t essential, adding letters and symbols makes the password more difficult to hack. Remember not to use the same numbers or symbols every time.

 

Variation 1.  Looks like/sounds like. An easy way to remember what symbols or numbers you’ve substituted is to develop a password using methods one or two and then substitute a number or symbol that physically looks like the letter.

 

Ex.       For the password cmptrsrk, substitute a < symbol for the c since the two look alike to get <mptrsrk. Similarly, you could substitute a 3 for an e.  A variation on the idea is to use a symbol that you can associate with a letter, like a $ for d (as in dollar) or a # for an n (as in number).

 

Variation 2. Patterned response. Develop a substitution pattern for adding different cases, numbers, or symbols to your passwords. To substitute uppercase letters, create a password that capitalizes the first and fourth letters. Then when you change the password, capitalize the second and fifth letters, and so on.

 

You can also use similar patterns for adding numbers or symbols. To help you remember which numbers you’ve substituted, chose a combination of numbers you can remember easily, perhaps the year you moved into your last house or bought your first car. Avoid birthdays, anniversaries, or other numbers that will be accessible to hackers. Use some of the date as numbers and substitute the symbols that appears on the typewriter key over them for the other numbers, such as the # sign for number 3 and so forth.

 

Ex.  If you begin with the password, mpemaroh from Method 2, you could capitalize letters two and five to mPemAroh. Next, choose the date you first bought a car, 1978. Then add these two letters and two symbols on either side of the capital letters. Then you’d have 1P(e7A*oh.

Note: Do not use any of these sample passwords. Once you’ve learned these easy password builders, you’ve taken a big step toward safer data.

 

Learn More: To test out your password skills, go to http://www.securitystats.com/tools/password to test your passwords. Note that you must not type passwords you actually intend to use. The ones you type in will be out on the Internet unprotected.

Or follow these links for additional password methods and examples.
http://www.crt.realtors.org/passwordtips.html

http://www.symantec.com/homecomputing/library/pass_w.html

http://www.wm.edu/it/index.php?id=82

 

 

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 Meet with CRT Print

CRT will participate at the following industry events

Association Executives Institute
March 10-14
Vancouver, BC
http://www.realtor.org/aeihome.nsf/pages/postshow?OpenDocument
CRT will sponsor wireless Internet access for attendees and be at the consultants corner. 

Connection 2005
Hilton Head Island, SC
March 30 - April 1
http://www.connection2005.com/
CRT is a conference sponsor and exhibitor.


 

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 Make CRT Your Tech Resource Print

Take advantage of personalized technology consulting, courtesy of CRT. Let CRT help you find the best solution to your toughest tech challenge. If there are technology issues or products you’d like CRT to investigate or just a question you’d like answered, please e-mail info@crt.realtors.org

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 Educate Real Estate Execs and AEs Print

Let the Center for REALTOR® Technology help you explain the business benefits of emerging technologies to your organization’s leadership. Suggest that your company’s or association’s top executives sign up for a free, quarterly CRT e-mail newsletter describing the value of new technologies in straightforward business language. Encourage them to subscribe at http://www.crt.REALTORS.org/newsletter-broker 

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To unsubscribe go to http://www.crt.REALTORS.org/newsletter-tech

The CRT Report is published by

Center for REALTOR Technology
National Association of REALTORS
430 N Michigan Avenue
Chicago, IL 60611

312/329 8646
info@crt.realtors.org
http://www.realtors.org/CRT

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Copyright© 2009, National Association of REALTORS®
About CRT 
Questions? Send an email to info@crt.realtors.org 
CRT Report Editor - Jeanne Tillman 

REALTOR® Secure
A technology security best practices program for REALTORS®, brokerages, associations and MLSs. Learn more.

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